Where is my package?

When your package has been sent, we will send you an email. Please check your spam-filter for this email.

Its also possible for you to see your package status. Go to the "Order history", which you can find to the left under "Account".

If you paid for tracking, you should have an email sent from us when the package was sent. If not, please email us and we will send you your tracking number.

If you did not pay for tracking, it will not be possible for us to trace your package.

You choose between tracking and no tracking in the checkout!

How do I pay?

You will have different options when you have decided what you want. Only pre-payment, all payment must be received with the orders.

Accepted payments:

• Iban bank transfer
  
• Online card transactions.
  
• Well hidden cash in registred mail (100% on your own risk).

Not accepted payments:

• Checks
  
• American postal or money orders (takes 4-5 weeks to clear and cost us $50).
  
• C.O.D orders (cash-on-delivery-orders).
  

More info on how to pay when you have done your shopping and are ready to order.

Tracking

By normal our packages DO NOT have tracking, but you can buy traceable shipping. If you want it to be collected in a checkpoint, choose Postnord Collect, or Postnord Home if you wish to get the package to the door. If you do not choose a traceable shipping option we can not help you find your package, so contacting support will be in vain.

Delivery time

We ship with airmail world wide as soon as we get the payment for your ordered items. Some customers claim they get their items faster from us then if they ordered the same items from a company in their own country. You will find more information on the shipping time in the checkout.

VAT

Prices Prices includes 25% Swedish VAT-tax (6% on books) for all EU citizens.

Refund

If a product is broken or damaged you will be replaced for it.
If you want to change a product you can do so, just return the product to us, you pay the costs of shipping. Please note that this does not apply to used products such as CDs, vinyls et cetera.

Send it to Midgård, Box 8, 44121 Alingsås, SWEDEN.

Security

We will under no circumstances sell or give away names or e-mail addresses which been given to us.

Privacy notice

Midgård webshop knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting Midgård webshop, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does Midgård webshop Gather? The information we learn from customers helps us personalize and continually improve your shopping experience at Midgård webshop. Here are the types of information we gather.

Information you give us:

We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.

Automatic Information:

We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use \"cookies\" and we obtain certain types of information when your Web browser accesses our website.

E-mail Communications:

To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your \"Subscription\" preferences by logging into your account.

Does Midgård webshop Share the Information It Receives?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely neccessary in order to complete your transaction and order.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the \"log off\" link located in the side menu.

Conditions of Use, Notices, and Revisions

If you choose to visit Midgård webshop, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the \"Contact Us\" link on the side menu, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. You can always see all of the information we got on you by visiting your account. There you can also change or erase them as stated in GDPR.

Questions?

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the \"Contact Us\" link in the side menu.